Terms and Conditions

Your use of and purchase of products is governed by the terms and conditions set out below. Please read them carefully. They do not affect your statutory rights. We may at any time make changes and any details displayed (Including prices).

  1. Engraving
    The size and layout of your engraving will be done based on the text left by the buyer during the ordering process. We may optimise your text layout dependant on the item or text required. Any adjustments made will be done to make the finished product look as good as it can. Any specific requirements regarding layout of text which cannot be express with the visualiser software, please contact us prior to your purchase. In the event of an engraving typographical error on our behalf, items will be replaced immediately on evidence of the error, we may require the item to be returned in which case we will supply a pre-paid label. It is important to ensure engraving instructions are left accurately as any errors made on your behalf may not be replaced.
  2. Payment & Prices
    The prices for the goods displayed for sale, are expressed in UK pounds and are inclusive of VAT. For delivery to the USA and Europe delivery will be charged in addition, and any such charges will be displayed upon checkout. We cannot accept your order until you have paid for it in full. Upon payment, we will confirm acceptance of your order via email which will be sent to the email address you provide on your order details. The acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Payment can be made using our payment processor during check out procedure, we also accept Paypal.
  3. Postage & Shipping
    We offer free standard (2-3 working days) UK shipping on all orders, this can be upgraded to faster methods for an additional fee. All prices will be clearly displayed during the checkout process. We aim to dispatch in stock items the same working day or within 24 hours. If for any reason we are unable to do so, we will contact you with a revised estimated dispatch date, and the option to cancel your order or select other goods Most orders will be shipped using Royal Mail within the UK. For international orders, this will be Royal Mail Tracked services and may require a signature. For larger orders within the UK, these will be delivered by courier.
  4. Your Right To Cancel Your Order
    If you are not pleased with your order, you have up to 30 days to ask for a refund. Items that have been personalised are exempt from cancellation.
  5. Returns and Refund Policy
    Our products are truly personal and bespoke and as such we do not provide a direct refunds/returns policy. We will however, always work with you to try and resolve any issues as swiftly as we can.
    Damaged goods will always be replaced on request, Please just contact us with your query and we will always do our best to help.
    Your statutory rights are not affected by this.
  6. Description of Goods
    All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
  7. Website Errors
    In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit in the value of the incorrect price (including delivery charges).
  8. Availability of Goods
    All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
  9. Privacy Policy
    At Engrave It Online a trading name of EIO Gifts Limited we take your privacy very seriously. That is why we never share your personal information with any 3rd parties.
  10. Applicable Law
    These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
  11. 10% off Products in Brochure Download
    This code can only be redeemed on the Engrave It Online Website. This code can only be redeemed on products featured in the top 10 gift ideas brochure. This code cannot be used to purchase gift vouchers or in combination with other discount codes.
  12. 10% Off on first order Code Received When Signed up to the Newsletter via Popup
    This code cannot be used to purchase gift vouchers or in combination with other discount codes. Code may only be used on your first order with Engrave It Online.

All Terms and Conditions are subject to change and Engrave It online reserves the right to alter or withdraw any offers at any time.